TERMS AND CONDITIONS

By using the Red Rock Limousine website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website” refer to the Red Rock Limousine website, “we”, “us”, “our”, and “Red Rock” refer to Red Rock Limousine, and “you”, “client”, and “user” refer to you, the Red Rock Limousine client.

The following terms and conditions apply to the website and services offered by Red Rock Limousine. This includes the mobile and tablet versions as well as any other version of Red Rock accessible via desktop, mobile, tablet, social media, or other devices.

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM RED ROCK.

ACCEPTANCE OF TERMS

This agreement sets forth legally binding terms for your use of Red Rock. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modifications are posted on the website; therefore, it is important that you review this agreement regularly.

The services are not directed to persons under the age of 13. Red Rock does not knowingly collect information from persons under the age of 13. If you are under the age of 13, please do not submit any personal information about yourself to Red Rock unless you have proper authorization from a parent or appropriate legal guardianship.

Red Rock may, in its sole discretion, refuse to offer the services to any entity and change its eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the service and the website is revoked in such jurisdictions.

The website and services may only be used in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

By using the website and services, you represent and warrant that you have full right, power, and authority to enter into this agreement and fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.

NOTIFICATIONS AND NEWSLETTER

By providing Red Rock with your email address and telephone number, you agree that we may use your email address to send you important notifications and communications about our services, news, and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the emails.

Opting out may prevent you from receiving emails regarding our services, important news, and special content.

SERVICES

Red Rock offers chauffeured transportation services.

Services can be booked through the website. The user must select the pick-up point and destination point. Service rates can be calculated based on the route or the hours scheduled and requested for the service. The user will be able to select the type of vehicle at the time of scheduling the service.

User must indicate their location and destination at the time of requesting the service, and Red Rock will search for the driver that best suits their specifications, location, and destination.

Once the service is scheduled, the user authorizes Red Rock to communicate with the driver for the purpose of monitoring the trip, assisting the driver with directions or misrouting, course corrections, safety reasons, or for any other reason Red Rock deems necessary for the proper provision of the service.

Users may also request services for someone other than the person requesting the service. In that case, the user may request and pay for the service by providing the details of the passenger, the address, date, and time of collection and can track the route through our notifications until its completion. At the time of making the request for the service, the user must indicate that the service is for another person or persons and authorizes us to send communications and notifications about the development of the route until its completion.

In case of any complaint or problem related to the service or the driver providing the service, you should contact Red Rock to handle the complaint. Red Rock will receive your complaint through our helpdesk and will work promptly to resolve any complaint or problem you may have regarding our service. You will be required to provide us with the necessary information to enable a prompt and appropriate resolution of your complaint or problem.

You agree and acknowledge that you will not use Red Rock services in cases of medical emergency. In cases of emergency, please seek emergency medical services. Red Rock is not a provider of emergency medical transportation services.

You understand and agree that situations beyond our control may arise in which drivers become lost, have an accident during the pick-up route, or fail to respond to requests Red Rock communicates to you regarding your specifications. Red Rock services and third-party services requested by users are not infallible; the user accepts the risks that may occur during the provision of the services.

Passengers must behave in a respectful and courteous manner with drivers at all times. Red Rock reserves the right to cancel any service if drivers threaten their physical or moral safety, the safety of the vehicle or the safety of other passengers, or passengers engage in rude, abusive, disrespectful, threatening, or other behavior that may be considered by any person to be objectionable. Smoking on board is strictly prohibited.

The user declares and accepts that Red Rock services are provided through affiliated third-party companies. The drivers providing the transportation services requested by users are partners and affiliates and are not employees of Red Rock.

Red Rock may cancel any service and may change or discontinue the availability of services at any time in its sole discretion.

PAYMENTS

Users will make bookings through the website. The services booked through the website will be paid by credit or debit card through Bank of America (payment processor available on the website).

The service will be billed according to the type of service selected by the user (point to point and hourly) and by the type of vehicle selected by the user. The total value of the service will be shown in the checkout before confirming the booking. The total value of the service will be automatically charged to the user’s credit card or debit card one day before the scheduled time in the booking process (one-time payment). Upon charging the service and processing a transaction, we will issue an electronic receipt that will be sent to the user’s email address with the details of the transaction and confirmation of the service on the scheduled date and time. If the user contacts Red Rock after the booking process to request extra services, the service will be billed through your credit card or payment information.

If you find any inconsistency in your billing, please contact us through our contact details, or you can make the claim through the customer service of the relevant payment platform.

If your card is declined, you will receive an error message. No payment will be charged to your card, and the scheduled service will be canceled. Your credit or debit card may be declined for various reasons, such as insufficient funds, AVS (Address Verification System) mismatch, or you have entered an incorrect security code.

If your payment is declined, you will need to provide an alternative payment method or provide another card on which the payment can be charged and processed. If the buyer does not provide a credit or debit card where payment can be processed, the scheduled service will be automatically canceled.

Red Rock Limousine Terms and Conditions:

1. **Booking and Payment Authorization:**
By completing a booking on our website and providing your payment details, you authorize Red Rock Limousine to charge the indicated service amount to your credit/debit card one day before the booked date. Additional services requested post-booking will be charged together with the initial service. Your payment details are securely stored for booking purposes.

2. **Third-Party Materials:**
Content owned by third parties on our website, such as images and videos, are subject to their respective terms and licenses and must be used accordingly.

3. **Copyright:**
All materials on Red Rock Limousine are protected by copyrights and other intellectual property rights. These materials are for personal, non-commercial use only. Unauthorized use, reproduction, or modification of materials is strictly prohibited.

4. **Copyright Infringement:**
Red Rock Limousine complies with the Digital Millennium Copyright Act. If you believe your copyright is infringed, please provide necessary information for resolution.

5. **License to Use Platform and Services:**
You are granted a personal license to use Red Rock Limousine’s platform and services for personal use only. Modifying, distributing, or reverse engineering the services is prohibited.

6. **Prohibited Activities:**
Users agree not to engage in negligent, fraudulent, or unlawful activities on the website. Prohibited actions include sending spam, malicious software, fraudulent messages, or violating terms, privacy policies, or rules.

Red Rock Limousine reserves the right to terminate access without notice if terms are violated or if there is interference with the website or services.

These terms and conditions apply to your use of Red Rock Limousine’s services.

**13. DISCLAIMER OF WARRANTIES**

Red Rock Limousine operates its website on an “as is” and “as available” basis, acknowledging the inherent nature of the Internet. While we strive for uninterrupted service, we do not guarantee a flawless experience. Red Rock Limousine is not liable for any inability to provide services due to circumstances beyond our control.

Our website may contain links to external sites not under our control. These links are provided for convenience, and we are not accountable for their content.

Except as explicitly stated, we provide no other warranties or conditions, express or implied, statutory or otherwise. You are liable for any breaches of these terms. If you violate these terms, you are responsible for compensating Red Rock Limousine for any resulting losses.

Red Rock Limousine is not liable for failing to fulfill obligations under this agreement due to unforeseen events beyond our control, such as internet outages or acts of nature.

These terms do not affect your statutory rights as a customer. To the maximum extent permitted by law, Red Rock Limousine disclaims liability for various losses or damages arising from the use of our website, including but not limited to:

– Incorrect information on the website.
– Infringement of third-party Intellectual Property Rights by users.
– Losses due to unauthorized access or alterations beyond our control.
– Losses from viruses or malicious software.

We exclude all representations, warranties, conditions, and other terms not explicitly stated.

**14. ELECTRONIC COMMUNICATIONS**

Red Rock Limousine does not accept responsibility for failed computer transmissions, hardware or software malfunctions, internet accessibility issues, or unauthorized acts that may affect communication.

**15. INDEMNIFICATION**

By using Red Rock Limousine’s services, you agree to defend and indemnify us against any claims, demands, losses, or expenses resulting from your breach of the agreement, violation of laws, or infringement of third-party rights.

**16. CHANGES AND TERMINATION**

We reserve the right to modify the website and these terms at any time without notice. Your continued use of the website implies acceptance of any changes. We may terminate this agreement with you at any time, with or without notice.

**17. ASSIGNMENT**

You cannot transfer or assign the rights and licenses granted under this agreement, but Red Rock Limousine can assign them without restriction.

**18. INTEGRATION CLAUSE**

This agreement, along with the privacy policy and any additional legal notices issued by Red Rock Limousine, constitutes the complete agreement governing your use of the website and services.

**19. DISPUTES**

In the event of a dispute arising from the use of our services or a breach of these terms, both parties agree to resolve the dispute through binding arbitration. Each party retains the right to pursue individual actions in a court of competent jurisdiction.

Any dispute shall be submitted to arbitration before a reputable arbitration organization agreed upon by both parties and in accordance with applicable commercial arbitration rules.

To initiate a formal dispute, please contact us through the provided communication channels. Red Rock Limousine may present a settlement offer following your initial communication. If no agreement is reached or you wish to proceed with the dispute, you must initiate arbitration and file a Demand for Arbitration. The decision of the arbitration tribunal will be final.

By agreeing to these terms, you waive the right to participate in any class action lawsuits related to disputes arising from the use of our website and services.

**20. FINAL PROVISIONS**

These terms and conditions are governed by the laws of the United States. The use of our website and services is not permitted in jurisdictions that do not uphold all provisions of these terms.

We will adhere to existing laws and legal processes, including law enforcement or governmental requests related to your use of our website or the information we collect.

If any part of these terms is deemed invalid, illegal, or unenforceable, the remaining provisions will remain valid. Our failure to enforce any provision does not waive our right to enforce it in the future.

All rights not explicitly granted in these terms are reserved.

These terms and conditions are specific to Red Rock Limousine. If you have any questions or require clarification on any of the outlined terms, please contact us for further assistance.